Swiftfix Distributors Ltd

Returns Policy

For items ordered and received within 14 days.

You may return any goods purchased from us within 14 days of the receipt of the delivery and we will issue a refund less 15% handling fee to cover labour and packaging.

The goods must be in the original packaging, not used and must be in a re-saleable condition. Goods not in a re-saleable condition and without all packaging will not be refunded.

You must also return all component parts and any add-on promotional items that were included in the order.

Please complete the below returns form and include it with any goods you wish to return, along with a copy of the delivery note/invoice.

For goods ordered in error or no longer required within 14 days we will issue a refund less the carriage cost and handling fee of 15%.

For items received after 14 days and up to 30 days we will issue a credit note less 10% handling charge. The original charge for delivering will not be refunded.

For items that are special order the goods are not returnable.

You can call us 02380 446644, email us at team@swiftfix.co.uk at any time to arrange a return.

How to Return

1. In Store - Return the goods to us in store with your completed returns form and a copy of the related delivery note/invoice
2. Customer Return - Post the items back to us using the returns address at the bottom of this page and with your completed returns form and a copy of the related delivery note/invoice. Please use a courier or a ‘signed for’ posting service. Items posted back to us with no proof of postage/delivery may not be refunded*
3. Courier Collection - We can arrange for a courier to collect from you at a convenient time and location, and return the items to us. Please package the completed returns form and a copy of the related delivery note/invoice in the box. There will be a fee for this service of at least £15. Please call us on 023 80 446644 or email us at team@swiftfix.co.uk if you would like us to arrange a courier collection.

For faulty goods

If you purchased an item within 30 days , please return the item along with a copy of the delivery note/invoice to our address below. We will then replace the item with the same or equivalent model.

If you purchased the item more than 30 days ago and the item is still covered under the manufacturer’s warranty, we will try to resolve the issue as soon as possible, but you may first want to contact the manufacturer to see if they offer a repair service, as this may be a faster option.

How to Return

1. In Store - Return the goods to us in store with a copy of the related delivery note/invoice
2. Customer Return - Post the items back to us using the returns address at the bottom of this page and a copy of the related delivery note/invoice. Please use a courier or a ‘signed for’ posting service. Items posted back to us with no proof of postage/delivery may not be refunded.
3. Courier Collection - We can arrange for a courier to collect from you at a convenient time and location, and return the items to us. Please package with a copy of the related delivery note/invoice in the box.
4. Courier collection is FREE for faulty items that are less than 30 days old. For items older than 30 days there will be a fee for of at least £15. Please call us on 02380 446644 or email us at team@swiftfix.co.uk if you would like us to arrange a courier collection.

*We will require proof of delivery if a credit or replacement is issued

Return Address

Returns Department

Swiftfix Distributors Ltd

Unit 8

Mill View Barn

Grange Road

Netley

Southampton

SO31 8GD